Citrin Holdings LLC

Hospitality Account Manager

Job Locations US-OH-Columbus
ID
2022-1398
Category
Operations
Type
Full Time

Overview

Citrin is seeking leaders to join our leadership team as a Hospitality focused Account Manager. We are a values-driven, entrepreneurial company that was founded 15 years ago. Today, we are in 11 markets, serve over 70 properties, employ over 600 incredible individuals and are rapidly expanding across the country in an exciting new vertical.

We feel strongly that Citrin will evolve into a national brand if we remain focused on creating the best work environment for our team, finding ways to elevate the service we are delivering our clients, and improving ourselves as individuals. We put our customers first by putting our people first. We can only grow if we are able to prepare leaders to grow with us!

If these values resonate with you and you are interested in creating a lasting impact with us, our Citrin Management Training Program is awaiting your application!

Perks of Working for Citrin:

  • Unlimited growth potential as we expand nationally
  • Culture-based around open communication and personal growth
  • Competitive compensation and benefits
  • Weekly pay, PTO, medical, dental, vision, life insurance, and many more! * Management bonus incentive
  • Focus on career growth and mentorship
  • Emphasis on flexible schedules
  • Fun and motivated co-workers
  • Higher-end automotive clientele and cool cars

 

Apply today to begin your journey!

Responsibilities

Position Summary

 

The Account Manager is directly responsible for operational and financial success for the account(s) assigned within their portfolio. This position reports directly to the Operations Manager of the region.  It requires daily oversight of assigned location(s) as well as the direct supervision of any hourly worker(s) assigned to their location(s). It is also responsible for scheduling and managing the performance of the line management and hourly workforce assigned to locations within his/her area of responsibility.

 

Essential Duties and Responsibilities

  • Ability to work 45 hours weekly between Monday-Sunday. 40  hours in-person work or client meetings, 5 hours allocated a week for administrative duties such as Citrin meetings, submitting reports, etc.
  • Evening hours/weekends required
  • Be the first face of hospitality for the most exclusive restaurants, office highrises, or luxury hotels, all roles will provide an unmatched level of client service.
  • Get your daily cardio in while you’re working
  • As the first point of contact with the customer, offer a warm and welcoming greeting
  • Inspect vehicle and document any issues on the ticket before claiming possession
  • Ensure vehicle remains in the original condition through the visit
  • Ensures the daily operations within his/her portfolio  perform in accordance to company policy. This includes  new hire training, enforcing the think safe program, identifying top talent, and direct responsibility for week to week staffing.
  • Directly responsible for client satisfaction.
  • Step in as shift lead and follow shift lead standard operating procedures and daily reporting when necessary.
  • Responsible for the accountability of shift leads, team leads, and valet team members for all assigned location(s.)
  • Maintain proper staffing levels and create weekly schedules for all location(s) within his/her portfolio.
  • Administer and embody the company’s disciplinary action process. Ensuring all infractions are being documented in a timely manner by their staff.
  • Responsible for conducting disciplinary and probation meetings.
  • Identify and make changes for operations, safety, or procedural updates as needed. Assist corporate in communicating these updates.
  • Directly responsible for building standard operating procedures and location pages for all current or new account(s) assigned.
  • Formal check in meetings with client(s).
  • Launching new locations within the assigned portfolio.
  • Private event coordination and equipment maintenance.
  • Create and implement site specific training. Identify and build additional training needs as needed at assigned location(s).
  • Audits daily reports completed by shift leads and team leads.
  • Attends any escalated customer and client complaints reported from hourly employees
  • Reviews incident claims, ensuring their team is following the proper procedures and timelines for reporting damage claim incidents

Non-Essential Duties and Responsibilities

  • Other special projects as assigned by location management.

 

Qualifications

Requirements and Preferred Qualifications:

  • Minimum Job Qualifications
    • Minimum of 1-2 years with operational and leadership experience.
    • Established experience in Microsoft Office Products including Word, Excel, Powerpoint, and Outlook.
    • Flexible schedule in order to accommodate hours required by assigned location(s).
    • Established experience in building annual budgets, managing and reporting results, identifying and instituting changes to the business to either maximize profitability or mitigate actuals that fall below expectations.
    • Excellent oral (including formal presentations) and written communications and comprehension skills, required.
  • Qualifications Desired
    • Experience in the parking or related industry desired but not required.
    • Bachelor degree in general business or related field preferred but not required

*All candidates must complete a background and motor vehicle record check after a conditional offer has been made.

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