WHO WE ARE

We are a growing, purpose-driven organization that provides premium hospitality, driving, and related people-services to car dealerships across the country.

Our Values: Servant Leadership, Ownership, Heart, Excellence, Growth

We exist to create transformative job experiences for our team and deliver extraordinary service to our partners

10-year Vision: A community made up of thousands of team members who are thriving personally, professionally, and financially.

Citrin is an automotive staffing company looking to fill an exciting opportunity to join a well-respected dealership as a full-time Loaner Car Coordinator at a Ford dealership. While experience is preferred, it is not required. The person we are looking for would be organized and detail-oriented with excellent communication skills. If you're ready to take the wheel of your career and be a crucial part of our success, we invite you to apply today!

What's the job like:
Being able to multitask and oversee multi-step processes makes you a great Loaner Car Coordinator. Work closely with customers and team members to deliver excellent service to our guests. As a member of our team, you will feel truly valued and know you are with the right company!

Benefits and Compensation:

• $17 / Hour Weekly Pay: Get paid every Friday!
• PTO front loaded on day one
• Benefit eligible after 60 days of employment
  • Medical, vision, and dental insurance
  • 401k and 401k matching
• Training provided
• Career advancement opportunities in the automotive industry

Responsibilities (or learn how to:)

• Greet loaner customers and begin the process of having the vehicle pulled up by the valet team, and assist with getting customers to their service advisor for a proper check out
• Verify all agreements are closed, vehicles are inspected, and outstanding balances are charged in the system against the card on file
• Ensure vehicles being checked in/out are properly noted/documented for condition, damage, fuel usage, etc. according to company standards
• Obtain estimates when damage is found and follow vehicles through the repair process, maintaining awareness and communicating status and timeline to the team
• Monitor and maintain awareness of loaner car reporting and stats - utilization, average length of loan, etc.
• Confirm and coordinate pre-assigning of loaners to the daily appointments and ensure that vehicles are staged and ready for appointments. This includes checking condition, verifying documentation, registration, insurance, etc.

Qualifications/Requirements:

• Related experience is preferred, but not a requirement!
• Availability to maintain the working schedule
  
  • Monday- Friday 7am- 5:30pm
• Excellent time management skills
• Ability to multitask and provide top notch customer service
• Valid driver’s license for at least one year (this does not include your learner permit)
• At least 18 years of age
• Ability to pass our background, motor vehicle record check upon contingent offer